/* Solar4Good support console — matched to the approved mockup. */
:root{
  --bg:#f4f6f3; --surface:#ffffff; --surface-2:#fafbf9; --border:#e6e9e3; --border-2:#d9ddd4;
  --text:#1a201c; --muted:#5e6b62; --faint:#8d958c; --gray:#6b7280; --gray-soft:#eef0ee;
  --accent:#147a4b; --accent-ink:#0b5333; --accent-soft:#e3f2e9;
  --amber:#bf850f; --amber-soft:#f8f0d9;
  --blue:#2f6fed; --blue-soft:#e9f0fe;
  --red:#cf3f53; --red-soft:#fbe7ea;
  --shadow:0 1px 2px rgba(20,40,30,.04), 0 1px 3px rgba(20,40,30,.06);
  --shadow-lg:0 8px 30px rgba(20,40,30,.10);
}
*{box-sizing:border-box}
body{
  margin:0; background:var(--bg); color:var(--text);
  font:16px/1.6 'IBM Plex Sans',system-ui,-apple-system,Segoe UI,sans-serif;
  display:flex; min-height:100vh; -webkit-font-smoothing:antialiased;
}
h1,h2,h3,.brand{font-family:'Bricolage Grotesque',system-ui,sans-serif;letter-spacing:-.02em;margin:0}
a{color:inherit;text-decoration:none}
.mono,code,.feed,.num{font-family:'IBM Plex Mono',ui-monospace,Menlo,monospace}

/* ---- sidebar ---- */
.side{
  width:270px; flex:0 0 270px; background:var(--surface); border-right:1px solid var(--border);
  padding:24px 18px; display:flex; flex-direction:column; gap:4px; position:sticky; top:0; height:100vh;
}
.brand{display:flex;align-items:center;gap:11px;font-size:18px;font-weight:700;color:var(--text);padding:6px 8px 20px}
.sun{width:30px;height:30px;flex:0 0 30px;border-radius:9px;display:grid;place-items:center;
  background:linear-gradient(150deg,#1ba35e,var(--accent));color:#fff;font:700 12px/1 'Bricolage Grotesque',sans-serif;
  box-shadow:0 1px 2px rgba(11,83,51,.3)}
.sun::before{content:"S4"}
.nav a{display:flex;gap:11px;align-items:center;padding:11px 13px;border-radius:10px;color:var(--muted);
  font-weight:500;font-size:15px}
.nav svg{width:18px;height:18px;flex:0 0 18px}
.nav a .badge svg{display:none}
.nav a:hover{background:var(--gray-soft);color:var(--text)}
.nav a.on{background:var(--accent-soft);color:var(--accent-ink);font-weight:600}
.side .foot{margin-top:auto;color:var(--faint);font-size:11.5px;padding:10px;line-height:1.5}

/* login screen */
body.login-body{display:grid;place-items:center;padding:24px}
.login-card{width:340px;max-width:100%;background:var(--surface);border:1px solid var(--border);
  border-radius:18px;box-shadow:var(--shadow-lg);padding:34px 30px;display:flex;flex-direction:column;gap:11px;text-align:center}
.login-card .sun{margin:0 auto 4px;width:40px;height:40px;border-radius:12px;font-size:16px}
.login-card h1{font-size:23px;font-weight:700}
.login-sub{color:var(--muted);font-size:13.5px;margin:0 0 8px}
.login-card input{text-align:left}
.login-card button{margin-top:6px;padding:12px}

/* sidebar user footer */
.sys-user{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:12px;
  padding-top:12px;border-top:1px solid var(--border);font-size:12px;color:var(--muted)}
.sys-user a{color:var(--accent);font-weight:600}
.sys-user a:hover{text-decoration:underline}

/* sidebar system block */
.sys{margin-top:auto;border-top:1px solid var(--border);padding:14px 10px 6px}
.sys-k{color:var(--faint);font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:600;margin-bottom:8px}
.sys-row{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:12.5px;color:var(--muted);padding:4px 0}
.sys-row b{color:var(--text);font-weight:600;font-family:'IBM Plex Mono',monospace;font-size:12px}

/* ---- main ---- */
.main{flex:1;padding:40px 56px;max-width:1500px;width:100%}
.head{margin-bottom:30px}
.head h1{font-size:34px}
.head p{font-size:16px}
.head-pills{display:flex;gap:10px;flex-wrap:wrap}
.hpill{display:inline-flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--border);
  border-radius:999px;padding:7px 13px;font-size:12.5px;font-weight:600;box-shadow:var(--shadow)}
.hpill .hk{color:var(--faint);font-weight:600}
.hpill.send{background:var(--red-soft);border-color:#f1cfd5}

/* stats row */
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:22px}
.stats .v{font-size:32px}
.card .k{font-size:12px}

/* two-column dashboard */
.cols{display:grid;grid-template-columns:1.6fr 1fr;gap:20px;margin-bottom:22px;align-items:start}
.rcol{display:flex;flex-direction:column;gap:20px}
.panel{background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:24px 26px}
.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}
.panel-head h2{font-size:19px;font-weight:600}
.count{color:var(--faint);font-size:12px;font-family:'IBM Plex Mono',monospace}
.muted{color:var(--muted);font-size:13.5px;margin:0 0 12px}
.panel .feed{border:0;box-shadow:none;padding:0 0 2px;max-height:340px}
.panel .feed .who{flex:none}
.runcard .actions{margin:0}
.mbox{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--border)}
.mbox:last-child{border-bottom:0}
.mb-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:0 0 8px}
.mb-addr{font-family:'IBM Plex Mono',monospace;font-size:12.5px;color:var(--text);word-break:break-all}
.sandbox textarea{min-height:88px}
@media (max-width:880px){.cols{grid-template-columns:1fr}.stats{grid-template-columns:repeat(2,1fr)}}

.head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:24px;flex-wrap:wrap;gap:14px}
.head h1{font-size:28px;font-weight:700}
.head p{margin:6px 0 0;color:var(--muted);font-size:14px}

.card,.hero,.pv-wrap,form.settings,.reply-card,.feed{
  background:var(--surface);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow);
}

/* status hero */
.hero{padding:20px 22px;margin-bottom:20px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.pill{display:inline-flex;align-items:center;gap:8px;font-weight:600;font-size:12.5px;
  padding:6px 12px;border-radius:999px;background:var(--accent-soft);color:var(--accent-ink)}
.pill.send{background:var(--red-soft);color:var(--red)}
.dot{width:8px;height:8px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 0 var(--accent-soft)}
.pill.send .dot{background:var(--red)}
.dot.live{animation:pulse 2.2s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(20,122,75,.35)}70%{box-shadow:0 0 0 7px rgba(20,122,75,0)}100%{box-shadow:0 0 0 0 rgba(20,122,75,0)}}
.hero .meta{color:var(--muted);font-size:13px;font-family:'IBM Plex Mono',monospace}

/* mailbox cards */
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px;margin:18px 0 4px}
.card{padding:18px 20px}
.card .k{color:var(--faint);font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:600}
.card .v{font-size:22px;font-weight:600;margin-top:6px;font-family:'Bricolage Grotesque',sans-serif}
.card .v.mono{font-family:'IBM Plex Mono',monospace;font-size:14.5px;word-break:break-all}

/* buttons */
.actions{display:flex;gap:12px;flex-wrap:wrap;margin:4px 0 24px}
button,.btn{font:inherit;font-weight:600;font-size:14px;cursor:pointer;border:1px solid var(--border);
  background:var(--surface);color:var(--text);padding:10px 16px;border-radius:10px;transition:.15s;box-shadow:var(--shadow)}
button:hover,.btn:hover{border-color:var(--accent);color:var(--accent)}
button.primary{background:var(--accent);color:#fff;border-color:transparent}
button.primary:hover{background:var(--accent-ink);color:#fff}
button.ghost{background:transparent;color:var(--muted);box-shadow:none}
button.ghost:hover{border-color:var(--red);color:var(--red)}

/* counters */
.tally{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.tally .t{display:flex;align-items:baseline;gap:8px;background:var(--surface);border:1px solid var(--border);
  border-radius:10px;padding:9px 15px;box-shadow:var(--shadow)}
.tally .n{font-family:'IBM Plex Mono',monospace;font-size:19px;font-weight:600}
.t.sent .n{color:var(--accent)} .t.drafted .n{color:var(--amber)} .t.escalated .n{color:var(--red)} .t.error .n{color:var(--red)} .t.queued .n{color:var(--blue)}

/* activity feed */
.feed{padding:6px 16px;font-size:14px;line-height:1.7;max-height:460px;overflow:auto;box-shadow:var(--shadow)}
.feed .row{display:flex;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--border)}
.feed .row:last-child{border-bottom:0}
.tag{flex:0 0 86px;font-weight:700;text-transform:uppercase;font-size:10.5px;letter-spacing:.05em;
  font-family:'IBM Plex Mono',monospace}
.tag.sent{color:var(--accent)} .tag.drafted{color:var(--amber)} .tag.escalated{color:var(--red)} .tag.error{color:var(--red)} .tag.queued{color:var(--blue)}
.feed .who{color:var(--muted);flex:0 0 220px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.feed .sub{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.feed .empty{color:var(--faint);padding:16px 0}

/* live preview */
.pv-wrap{padding:22px 24px;margin-bottom:20px}
.pv-wrap h2{font-size:17px;font-weight:600}
.pv-wrap .sub{color:var(--muted);margin:5px 0 14px;font-size:13.5px}
.pv-wrap textarea{min-height:92px}
.pv-row{display:flex;gap:14px;align-items:center;margin-top:12px;flex-wrap:wrap}
.spin{width:14px;height:14px;border:2px solid var(--border);border-top-color:var(--accent);
  border-radius:50%;display:inline-block;animation:spin .7s linear infinite;vertical-align:-2px;margin-right:6px}
@keyframes spin{to{transform:rotate(360deg)}}
.pv-loading{color:var(--muted);padding:16px 2px}
.pv-empty{color:var(--faint);padding:12px 2px}
#pv-out{margin-top:16px}
.pv-card{border:1px solid var(--border);border-radius:12px;overflow:hidden;background:var(--bg);animation:rise .25s ease}
@keyframes rise{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.pv-bar{display:flex;align-items:center;gap:10px;padding:11px 16px;font-weight:600;font-size:13px;
  border-bottom:1px solid var(--border)}
.pv-bar.drafted{background:var(--accent-soft);color:var(--accent-ink)}
.pv-bar.escalated,.pv-bar.error{background:var(--red-soft);color:var(--red)}
.pv-body{margin:0;padding:18px 20px;white-space:pre-wrap;font:14px/1.65 'IBM Plex Sans',sans-serif;color:var(--text)}

/* nav badge */
.badge{display:inline-block;min-width:18px;text-align:center;margin-left:auto;background:var(--accent);
  color:#fff;font-size:11px;font-weight:700;border-radius:999px;padding:1px 7px;font-family:'IBM Plex Mono',monospace}

/* review cards */
.reply-card{margin-bottom:16px;overflow:hidden;animation:rise .25s ease}
.rc-head{display:flex;justify-content:space-between;align-items:center;gap:12px;
  padding:14px 18px;border-bottom:1px solid var(--border)}
.rc-meta{min-width:0}
.rc-to{display:block;font-weight:600;font-family:'Bricolage Grotesque',sans-serif}
.rc-sub{display:block;color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rc-box{flex:0 0 auto;color:var(--accent-ink);font-size:11.5px;background:var(--accent-soft);
  border-radius:999px;padding:4px 11px;font-family:'IBM Plex Mono',monospace}
.rc-body{width:100%;border:0;border-radius:0;background:var(--surface);color:var(--text);
  padding:18px 20px;min-height:160px;resize:vertical;font:14px/1.65 'IBM Plex Sans',sans-serif}
.rc-body:focus{outline:none;box-shadow:inset 0 2px 0 var(--accent)}
.rc-actions{display:flex;gap:10px;padding:14px 18px;border-top:1px solid var(--border);background:var(--bg)}

/* forms */
form.settings{padding:26px;max-width:640px}
label{display:block;margin:16px 0 6px;font-weight:600;font-size:14px}
label small{font-weight:400;color:var(--muted)}
input[type=text],input[type=password],input:not([type]),textarea,select{width:100%;background:var(--surface);
  border:1px solid var(--border-2);color:var(--text);border-radius:9px;padding:10px 13px;
  font-family:inherit;font-size:14px;font-weight:500}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
textarea{min-height:96px;resize:vertical;font-family:'IBM Plex Mono',monospace;font-size:13px;
  font-weight:400;line-height:1.55;padding:13px 14px;border-radius:10px}
.sandbox textarea{min-height:200px}
.hint{color:var(--muted);font-size:13px;margin-top:5px}
.banner{background:var(--accent-soft);border:1px solid #cdd8cf;color:var(--accent-ink);
  padding:11px 15px;border-radius:10px;margin-bottom:18px;font-weight:600;font-size:13.5px}
.banner.warn{background:var(--amber-soft);border-color:#ecdcae;color:#8a6209}

/* file list */
.files{list-style:none;padding:0;margin:0}
.files li{display:flex;justify-content:space-between;padding:11px 15px;border:1px solid var(--border);
  border-radius:10px;margin-bottom:8px;background:var(--surface);box-shadow:var(--shadow)}
.files .sz{color:var(--faint);font-family:'IBM Plex Mono',monospace;font-size:12px}

@media (max-width:760px){
  body{flex-direction:column}
  .side{width:auto;flex:none;height:auto;position:static;flex-direction:row;flex-wrap:wrap;gap:4px}
  .side .foot{display:none} .main{padding:22px 18px}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* chat assistant */
.chat{display:flex;flex-direction:column;height:calc(100vh - 178px);max-width:840px}
.chat-log{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:6px 2px 10px}
.msg{max-width:82%;padding:11px 15px;border-radius:15px;font-size:14.5px;line-height:1.55;white-space:pre-wrap}
.msg.bot{align-self:flex-start;background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:5px}
.msg.me{align-self:flex-end;background:var(--accent-soft);border:1px solid var(--border-2);border-bottom-right-radius:5px;color:var(--accent-ink)}
.msg.typing{color:var(--muted)}
.chat-input{display:flex;gap:10px;align-items:flex-end;margin-top:10px;border-top:1px solid var(--border);padding-top:12px}
.chat-input textarea{flex:1;resize:none;max-height:140px;min-height:44px}
.chat-input button{padding:11px 22px;white-space:nowrap}